Two Days After Its Biggest Launch, Moonshot Had to Apologise to Its Own Subscribers — and Hand Back a Week of Quota

The launch numbers were spectacular: 2.8 trillion parameters, a million-token memory, prices cut by a third. But within two days, the people paying for Moonshot AI's Kimi K3.1 Pro were watching their quotas drain on tasks they never asked for and hitting rate limits on the ones they did. On Monday the company said sorry in unusually plain language — and gave everyone a week of usage back.







